Do you offer returns or exchanges?
Since each piece is meticulously handcrafted to order, we do not accept returns, exchanges, or refunds. However, your satisfaction means everything to us. If you need a repair, please request authorization within 2 hours of receiving your order, and we’ll ensure you’re taken care of!
Can I cancel an order after placing it?
Cancellations are not typically accepted once your order is confirmed, except in rare circumstances. If you need to cancel, please notify us within 2 hours of placing your order. Kindly note that due to fluctuations in gold and silver prices, we begin processing your order immediately upon payment confirmation.
Do you provide repair services?
Yes, we want you to have the utmost satisfaction so we’re happy to offer repair and restoration services for our jewellery. You can reach out to us at contact@beyondlarissa.com for assistance, then charges will be assessed based on the condition and scope of the repair needed.
How can I request a repair for my jewellery?
Simply email us at contact@beyondlarissa.com with the details of your piece, and our team will evaluate the condition to provide a repair estimate. For extensive repairs, restoration or retouching, the costs will be covered by the customer.
What are the shipping costs for repair services?
When you send in your piece for repair, the shipping fees will vary based on your location and you will be required to cover the cost of shipping both ways.