When will my order reach me?
Each of our pieces is crafted with meticulous care and made to order. Your treasure will reach you in 15-20 business days. Once shipped, you’ll receive an email with tracking details to follow its journey.
While most of our orders reach their destination within 15 days, unforeseen delays may occur. Rest assured, we will keep you informed should there be any delays.
How will my order reach me?
Your cherished Beyond Larissa creation is entrusted to BVC Logistics, a globally renowned partner specializing in the secure delivery of precious keepsakes. Each order is encased in a tamper-proof envelope, designed to protect its journey until it safely reaches your hands.
If you ever suspect the seal has been broken, please capture a photograph and contact our customer service at contact@beyondlarissa.com.
How can I track the journey of my order?
Once your Beyond Larissa collectible sets forth on its journey to you, we’ll send an order dispatch email with a tracking link. A simple click will allow you to track its path as it makes its way to you.
If you encounter any bumps along the way, contact us at contact@beyondlarissa.com , and we’ll guide you through with care.
Do you ship beyond India?
For now, our creations travel only within India. However, international shipping is on the cards and will happen soon.
What are the shipping charges?
We delight in offering complimentary shipping across India. For zip codes beyond the reach of our courier partners, please connect with us at contact@beyondlarissa.com, and we’ll find a way to bring your chosen piece to you.
Can I update my shipping address after placing an order?
Of course! Write to us at contact@beyondlarissa.com or WhatsApp us as soon as possible. Please note that changes may affect delivery timelines, and if your order is already on its way, the address cannot be altered.
Is my order insured?
Absolutely. Your order is fully insured throughout its journey to you, entrusted to the care of our trusted logistics partner, BVC.
Is the delivery process safe?
Indeed, your treasures are in safe hands. We ensure secure, tamper-proof packaging, and comprehensive insurance, and rely on trusted logistics partners who specialize in handling precious items with the utmost care.
Do I need to sign for my parcel?
Yes, a signature is required as proof of delivery. Please make sure someone is present at the address to accept the arrival of your carefully crafted treasures.
Can I book a private consultation?
Absolutely. For a tailored, intimate experience, we welcome you to reach out via email or WhatsApp to schedule your private appointment.
Do you offer rush processing for orders?
At Beyond Larissa, every creation is made to order, handcrafted with stones from around the world. While we don’t usually offer expedited production, reach out if you need your order by a specific date, and we’ll do our best to accommodate.
Once shipped, you’ll receive tracking details, and please note, that all deliveries require a signature for security.
What if I'm unavailable to sign for my package?
If you’re not around, a family member can sign on your behalf. We’ll document the delivery with a photo of their government ID and signature for safety and verification.
If you prefer someone else to receive the package, simply email us the details in advance, and we'll ensure our shipping partner, BVC Logistics is notified. Without prior notice, the package will not be delivered.
How is my jewellery packaged?
Every piece of jewellery is delicately nestled in a signature Beyond Larissa box, crafted to perfection making it ideal for gifting and preserving your treasures.
How is my jewellery shipped?
Each exquisite piece is securely packaged and shipped with full insurance, ensuring it reaches you safely and flawlessly.